How can we help?
- Some of my runners have pulled out. Is the entry fee refundable?
- I am the Company Team Captain, what is my role?
- Can we fundraise?
- Some of our runners are really quick. Can they start at the front?
- I am the Team Captain. When will I receive my team’s race numbers and timing tags?
- I can't find the answer to my question in the FAQs, what should I do?
Once you have confirmed how many entries you require and have purchased them, the entries are not refundable – please see full Terms and Conditions. You can however make a substitution up until the entry deadline.
As Team Captain your role is primarily to ensure you send all of your runners an entry link, check to see if they have received this link and make sure they all enter before the deadline.
Details on how to do this will be sent to you via email.
You are more than welcome to raise funds for an independent charity. £10 of each individual runner's entry fee will be donated to our official race beneficiary.
All runners will be asked to input their predicted time for 5km, we ask that all runners insert a realistic time for their capability and we may ask runners to provide proof of a previous performance. After the entry deadline we assess how many runners we can accommodate in the Fast Zone. Those who are fast enough will receive a marker on their race number. Please note we do not issue Fast Zone stickers after the entry deadline or on the evening of the Race.
All companies who have entered and paid on time will receive race packs for the attention of their Team Captain. The race pack will be couriered out to the Company Team Captain on the Monday before the event to the address submitted into the entry console. Each race pack contains your runner number, timing tag, final instructions, pins and wire ties for tag.
You can contact the Great City Race helpdesk team on: 020 7902 0200 or email email@example.com